ShadiHub Matrimonial Services (Pvt.) Ltd. does not offer any refunds or returns on any of its registration fee, though ShadiHub is happy to replace or upgrade the registration level. Once the client pay for the registration fee, they cannot immediately or any time later cancel the registration fee or call for return.

It is hereby ensured that the Rishta finding process is active till the package is valid. It is less likely that customer fee goes all in vain. Those who pay gets the required service. In short, 99.5% customer get services.

There are ten different services packs. Currently 4 packs are active, basic, Gold ,premium and premium plus. A customer can upgrade from basic to premium, to Gold to premium plus but cannot downgrade.

There are few circumstances in which some percentage of discount is available. That is rare and depends upon the seasonal sale announced by Shadi hub.pk In normal days, customer cannot claim the discount but to wait for the discount offer.